Refund and Returns Policy for LuxeJewelBox
At LuxeJewelBox, we strive to provide high-quality bracelets and exceptional customer service. If for any reason you are not completely satisfied with your purchase, we are here to help.
1. Returns
- You have 30 calendar days from the date you received your item to request a return.
- To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
- Proof of purchase (such as a receipt or order confirmation) is required to process your return.
2. Non-Returnable Items
Certain items are exempt from being returned, including:
- Gift cards
- Custom or personalized products
- Items purchased on sale or clearance
3. Refunds
- Once we receive your returned item, we will inspect it and notify you that we have received your return. We will inform you of the approval or rejection of your refund after the inspection.
- If your return is approved, we will initiate a refund to your original method of payment within 5-7 business days. Please note that it may take additional time for your bank or credit card provider to process the refund.
4. Exchanges
- If you wish to exchange an item due to sizing or defects, we will happily replace it. Please contact us within 30 days of receiving the item to arrange an exchange. The item must be in its original condition and packaging.
- For exchanges, shipping costs may apply.
5. Shipping for Returns
- You are responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.
- If you receive a refund, the cost of return shipping will be deducted from your refund.
- We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
6. Contact Us
If you have any questions about our Refund and Returns Policy, please contact us:
- Street: 2736 Jenna Lane, Richfield, Pennsylvania, United States
- Phone Number: 515-202-1557
- Email: [email protected]
